ISO9001理念在现代图书馆服务中的阐释  

Explanation in the Modern Library Services of ISO9001 Theory

作　　者：吕梅[1] 

机构地区：[1]中山市图书馆,广东中山528403

出　　处：《图书馆论坛》2003年第1期44-46,共3页Library Tribune

摘　　要：以“顾客满意”为中心 ,是现代管理的核心 ,是 2 0 0 0年版ISO90 0 1族的国际认证新标准的首要内容和核心。图书馆引入SIO90 0 1管理体系 ,主要在于将“顾客满意”之理念根植于图书馆办馆理念当中 ,贯穿于日常工作当中 ,将“读者满意”With 'customer satisfied'as center,modern core of management the 2000 editions of international authentication new standard primary content and core of ISO9001 clan.The library introduces ISO9001 management system,lie in implanting the theory that 'the customer is satisfied'in the library goes through the theory of the building mainly.Run through in the routine,regard 'readers are satisfied'as the only standard of weighing the height of service quality of the library.

关 键 词：ISO9001 现代图书馆服务 “顾客满意” “读者满意” 

分 类 号：G252[文化科学—图书馆学] G251