国外实时咨询软件评价  

An Evaluation of Foreign Real-time Reference Software

作　　者：强自力[1] 

机构地区：[1]西安交通大学图书馆,西安710049

出　　处：《大学图书馆学报》2003年第1期37-40,共4页Journal of Academic Libraries

摘　　要：实时咨询软件的评价标准是功能完备、使用方便和售后服务。主要功能包括文字交谈、网页发送、同步浏览、咨询日志管理和提问转发。文章重点评价了LSSI公司的VRT软件和OCLC的QuestionPoint,建议国内开发标准实时咨询软件和合作咨询网管理软件。This paper discusses the evaluation criteria of real-time reference software such as the functions, user friendliness and support services. It summarizes the most important features of real-time reference software as text chatting, web page pushing, co-browsing, transcript management and question routing. The LSSI's VRT and OCLC's Question Point are evaluated based on the above evaluation criteria.

关 键 词：实时咨询软件 评价标准 功能 VRT软件 QUESTIONPOINT 参考资询服务 

分 类 号：G250.7[文化科学—图书馆学] G252.6