服务的真谛——从“西西弗书社”的店规说起  

A Talk on the Services of “SiSifu Shushe”

作　　者：程亚男[1] 

机构地区：[1]南山图书馆,广东深圳518052

出　　处：《图书馆》2003年第6期20-22,共3页Library

摘　　要：本文对照西西弗书社的店规 ,剖析图书馆服务的不足 ,指出 :图书馆服务应是一种人文关怀 ;坚持免费服务是公共图书馆的公共本性 ;服务是一种互动 ,好的制度与读者的规则意识是良好服务的基础。In comparison with the rules and bylaws of“SiSifu Shushe”this paper analyzes the insufficiency of library services and puts forward the following views the library services should be pay serious attention to the Humanism care,persisting the services in the free is the public function of the public libraries,the services is the exchange action,the good system and reader rule consciousness is the base of good services.

关 键 词：西西弗书社 书店管理 管理制度 公共图书馆 免费服务 读者意识 

分 类 号：G252[文化科学—图书馆学] G258.2