医院后勤社会化的社会效果评价  

Evaluation on social effectiveness of socializing logistics service in hospitals

作　　者：叶炯贤[1] 刘颜[1] 尹新华[1] 潘琼[1] 

机构地区：[1]北京大学深圳医院,广东省深圳市518036

出　　处：《中国医院》2003年第12期65-67,共3页Chinese Hospitals

基　　金：国家自然科学基金(项目编号:70270311)

摘　　要：目的:探讨医院后勤服务社会化的模式,提高医院的后勤管理水平。方法:分别对随机抽取的150名病友和200名医务人员关于后勤服务的满意程度进行了问卷调查,并进行了两组人群对比的统计学分析。结果:病友对后勤服务的满意度为92％,医务人员对后勤服务的满意度为81％。两组人群对就医环境如医院的绿化、清洁卫生、院内停车、院内装饰,导医小姐和保安提供的服务,连心车和连心台提供的服务,以及病友对餐厅服务满意度都很高,皆达90％,仅医务人员对餐厅的服务满意度略低,为65％。结论:说明医院的后勤工作全面推向社会的思路正确、效果显著。Purpose: to explore the model for socializing logistics service in hospitals in order to improve managerial ability for logistics service in hospitals. Method: to respectively conduct questionnaire investigation on the degree of satisfaction on logistics service randomly towards 150 patients and 200 medical care providers, and a comparison between the 2 groups was conducted statistically. Result: while the degree of satisfaction on logistics service by patients is 92%, the degree of satisfaction on logistics service by medical care providers is 81%. The degree of satisfaction of both groups on hospital environment such as greening service, cleanness and hygiene, parking, hospital decoration, guiding service for medical care, security service, service offered by warm-service desk and the degree of satisfaction on restaurant service by patients reached 90%, only the degree of satisfaction on restaurant service by medical care providers is relatively as low as 65%. Conclusion: it indicates that comprehensively socializing logistics service in hospitals is a correct initiative and of significant effectiveness.

关 键 词：医院 后勤社会化 患者满意度 改革 管理 

分 类 号：R197.32[医药卫生—卫生事业管理]