医院文化与人本管理的理论及实践  

Theory and practice concerning hospital culture and people-oriented management

作　　者：朱士俊[1] 李泽平[1] 

机构地区：[1]解放军总医院,100853

出　　处：《中华医院管理杂志》2003年第12期705-708,共4页Chinese Journal of Hospital Administration

摘　　要：从人本管理理念的产生和发展这一过程 ,分析了人本管理的文化路径。人本管理是先进文化发展的必然要求 ;医院文化就其本质来说是以人为本的文化 ;医院文化与人本管理的内在统一性 ;文化力量是医院永恒的竞争力。为此 ,要准确把握医院文化与人本管理的内在要求 ,从而提升医院的公信力和竞争力。一是确立共同的奋斗目标 ;二是培育和弘扬医院精神 ;三是树立以人为本的服务理念 ;四是创建“学习型”的医院 ;五是围绕“四个尊重”盘活人力资源。In light of the emergence and development of the idea of people oriented management, the paper discusses the cultural pathways for people oriented management. People oriented management is a must for the progress of advanced culture; hospital culture is in essence people oriented culture; hospital culture and people oriented management are intrinsically unified; and cultural strength constitutes the hospital's perpetual competitiveness. For this reason, it is imperative to pinpoint the intrinsic demands of hospital culture and people oriented management so as to enhance the hospital's credibility and competitiveness. The following steps can be taken: ①identifying common objectives; ②fostering and upholding the hospital spirit; ③cultivating the idea of people oriented services; ④developing a 'learning type' hospital; and ⑤making full use of the human resources on the basis of the 'four respects'.

关 键 词：医院文化 人本管理 医院管理 人力资源 以人为本 

分 类 号：R197.3[医药卫生—卫生事业管理]