应用PDCA循环提高病人办出院手续的满意度  

Applying of PDCA Cycle to Enhance the Satisfaction Degree of Patients While They Were Conducting Discharge Procedure

作　　者：邹丽华[1] 杨碧萍[1] 吕翠侠[1] 刘桂卿[1] 兰宇涛[1] 李灿[1] 夏晓泳[1] 谭肖容[1] 

机构地区：[1]广州医学院第一附属医院,510120

出　　处：《护理研究》2004年第1期65-66,共2页Chinese Nursing Research

摘　　要：目的 :提高病人办出院手续的满意度。方法 :应用PDCA循环 (计划、实施、检查、处理管理循环模式 )进行办出院手续病人管理 ,实施前后进行问卷调查。结果 :病人满意度由实施前的 14 .5 %上升至实施后的 72 .2 %。结论 :应用PDCA循环管理 ,对提高病人办出院手续的满意度起到了一定的作用。Objective: to enhance the satisfaction degree of inpatients while they were conducting discharge procedure. Method: PDCA (plan, do, check, action) cycle has been carried out in patients while they were conducting their discharge procedure. All selected patients were asked to fill out questionnaire both before and after the cycle implementation. Result: the satisfaction degree of patients toward discharge procedure was elevated from 14.5% to 72.2% after the PDCA cycle implementation. Conclusion: PDCA cycle management may enhance the satisfaction degree of inpatients towards discharge procedure to certain extent.

关 键 词：PDCA循环管理 模式 出院手续 满意度 

分 类 号：R197.3[医药卫生—卫生事业管理]