患者对医疗纠纷认知情况调查分析  

Investigation and Analysis on Recognition on Medical Dispute of Patients

作　　者：袁士宗[1] 高新强[1] 王亚平[1] 邹明[1] 

机构地区：[1]北京军区总医院,北京100700

出　　处：《解放军医院管理杂志》2004年第1期9-11,共3页Hospital Administration Journal of Chinese People's Liberation Army

基　　金：首都医学发展科研基金资助课题 ( 2 0 0 2- 2 0 3 4)

摘　　要：目的 :从患者的角度证实对医疗纠纷进行早期干预具有可行性。方法 :采用横断面调查方法 ,对 5所医院门诊和住院患者对医疗纠纷的基本概念、纠纷形成的主要原因、医疗纠纷的处理、发生纠纷后患者行为等方面的认知进行调查。结果 :绝大多数患者对医疗纠纷有基本了解 ,认为医疗纠纷发生不具必然性 ;患者对医疗机构最不满意的是精神和服务 ,等等。结论 :早期采取干预措施 ,能够有效阻断纠纷形成和发展 ,证实了医院对医疗纠纷早期干预的客观性和可行性。Objective: Approving the feasibility of early intervention on medical dispute from view of patients. Methods: Investigate the recognition of patients in 5 hospitals about the basic concept, main cause of forming, the dealing of medical disputes and patients' behavior with method of transect investigation. Results: Most of the patients have basic understanding on medical dispute and think it is evitable. They are not satisfied with the spirit and services of medical organizations. Conclusion: Adopting early measures of intervention can obstruct the forming and developing of disputes, and it also proved early intervention is feasible and objective.

关 键 词：医疗纠纷 认知 医疗机构 医院管理 医院行为 

分 类 号：R197.32[医药卫生—卫生事业管理] D922.16[医药卫生—公共卫生与预防医学]