AI交互质量与用户接受度:心理距离和信任的链式中介作用  

The Interaction Quality of AI and User Acceptance: The Chain Mediation Effect of Psychological Distance and Trust

作　　者：林雅萍 郑浩然 何忆君 冯晶[1] 

机构地区：[1]济南大学教育与心理科学学院,山东 济南

出　　处：《心理学进展》2025年第2期47-57,共11页Advances in Psychology

基　　金：济南大学2024年“人工智能交叉”本科课程立项建设,课程名称《团体咨询》;济南大学2024年研究生教育教学改革研究项目,“人工智能赋能心理健康教育研究生教育教学与人才培养的研究”。

摘　　要：本研究以337名山东某高校大学生为研究对象,探讨了交互质量与用户接受度之间的关系,以及心理距离和信任在两者间的链式中介作用。研究发现:交互质量能够显著正向预测接受度;交互质量能够通过心理距离和信任的链式中介作用间接影响接受度。本研究揭示了交互质量和接受度之间的内在机制,为人工智能在心理咨询领域的应用提供了理论基础。This study, based on 337 university students from a university in Shandong, explores the relationship between interaction quality and user acceptance, as well as the chain mediation effect of psychological distance and trust between the two. The results show that interaction quality significantly positively predicts acceptance, and that interaction quality indirectly influences acceptance through the chain mediation effect of psychological distance and trust. This study reveals the underlying mechanism between interaction quality and acceptance, providing a theoretical foundation for the application of artificial intelligence in the field of psychological counseling.

关 键 词：AI人格 交互质量 接受度 心理距离 信任 

分 类 号：TP3[自动化与计算机技术—计算机科学与技术]