医务人员工作压力与忠诚度调查分析  

Investigation and Analysis of Work Stress and Loyalty of Medical Staff

作　　者：尹爱国 

机构地区：[1]甘肃农业大学管理学院,甘肃 兰州

出　　处：《运筹与模糊学》2023年第6期7032-7037,共6页Operations Research and Fuzziology

摘　　要：目的:为缓解和改善医务人员的工作压力,通过调查研究的方式展开分析医务人员的工作压力和忠诚度。方法:研究人员为200名医务人员,采用本院自制的问卷,对上述医务人员进行现场调查,运用知觉压力量表进行评定,从而了解医务人员的工作压力状况,并提出针对性的解决对策。结果:(1) 职业、工龄、经济收入是医务人员工作压力产生的关键因素;(2) 医务人员忠诚度中的规范承诺、感情承诺得分高于其他维度。结论:作者发现医务人员普遍伴有工作压力,且忠诚度的影响因素也很多,各变量中规范承诺得分最高,通过落实科学有效的干预措施,能够缓解和改善医务人员的工作压力,该结论对医疗行业有一定应用价值。Objective: In order to alleviate and improve the work pressure of medical personnel, the work pressure and loyalty of medical personnel were analyzed by means of investigation and research. Methods: 200 medical staff were investigated on the spot by using self-made questionnaire in our hospital, and assessed by perceptual stress scale, so as to understand the working stress of medical staff and put forward relevant countermeasures. Results: (1) Occupation, working age and economic income were the key factors of work stress;(2) The scores of normative commitment and emotional commitment in medical staff loyalty are higher than other dimensions. Conclusion: The authors found that medical staff are generally accompanied by work pressure, and there are many factors affecting loyalty, with the highest standard commitment score among each variable. Through the implementation of scientific and effective intervention measures, the work pressure of medical staff can be alleviated and improved, and this conclusion has certain application value for the medical industry.

关 键 词：医务人员 工作压力 忠诚度 婚姻状态 

分 类 号：R47[医药卫生—护理学]