基于多级模糊综合评价的农村公共服务质量提升研究  

Research on Improving the Quality of Rural Public Services Based on Multi Level Fuzzy Comprehensive Evaluation

作　　者：唐研 单育柔 刘永庆 

机构地区：[1]聊城大学商学院,山东 聊城 [2]西北大学公共管理学院,陕西 西安

出　　处：《统计学与应用》2024年第6期2486-2495,共10页Statistical and Application

基　　金：乡村振兴战略下鲁西农村基础设施服务供给质量评价及提升路径研究(321022013)。

摘　　要：通过构建农村公共服务质量评价量表,在山东省各地级市农村地区开展问卷调研,获取农村公共服务质量的满意度和重要度评价,运用满意度评价和IPA分析法,对农村公共服务指标进行改进优先级排序,同时运用模糊综合评价对农村公共服务质量进行评价,研究结果显示:农村公共服务整体满意度为6.7187,评价等级为一般;各维度的综合评分中,“基础设施”“医疗卫生”“公共安全”满意度相对较高,“文体休闲”和“公共教育”满意度相对较低;亟需优化改进的具体指标为:“污水垃圾治理”“教育教学质量”和“留守儿童福利保障”等。最后根据针对农村公共服务质量的薄弱环节提出优化建议。By constructing a rural public service quality evaluation scale and conducting questionnaire surveys in rural areas of various prefecture level cities in Shandong Province, satisfaction and importance evaluations of rural public service quality were obtained. Satisfaction evaluation and IPA analysis were used to prioritize the improvement of rural public service indicators. Fuzzy comprehensive evaluation was also used to evaluate the quality of rural public services. The research results showed that the overall satisfaction of rural public services was 6.7187, and the evaluation level was average;Among the comprehensive scores of various dimensions, satisfaction with “infrastructure”, “medical and health”, and “public safety” is relatively high, while satisfaction with “cultural and leisure” and “public education” is relatively low;The specific indicators that urgently need to be optimized and improved are: “sewage and garbage treatment”, “education and teaching quality”, and “welfare guarantee for left behind children”. Finally, optimization suggestions are proposed based on the weak links in the quality of rural public services.

关 键 词：农村公共服务质量 IPA分析法 多级模糊综合评价 

分 类 号：F42[经济管理—产业经济]