Insights into B2C E-Commerce Quality Using ISO 25010  

作　　者：Antonia Stefani Eleni Vamvatsikou Bill Vassiliadis Antonia Stefani;Eleni Vamvatsikou;Bill Vassiliadis(Department of Management Science and Technology, University of Patras, Patras, Greece)

机构地区：[1]Department of Management Science and Technology, University of Patras, Patras, Greece

出　　处：《Journal of Software Engineering and Applications》2023年第11期622-639,共18页软件工程与应用（英文）

摘　　要：This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.

关 键 词：Electronic Commerce Software Quality Business to Consumer Targeted Software Design ISO 25010 

分 类 号：F72[经济管理—产业经济]