提高病人满意度 促进卫生现代化的实现  

Improving the Medical Service'Satisfactory Degree in Order to Realize the Health Mordernization

作　　者：巢健茜[1] 张晓[1] 刘蓉[1] 李冬艳[1] 董亚平 

机构地区：[1]东南大学公共卫生学院,南京市210009 [2]江苏省职工医科大学,南京市210029

出　　处：《中国卫生经济》2005年第1期68-70,共3页Chinese Health Economics

基　　金：江苏省科委课题(编号)BS2000415。

摘　　要：党中央提出本世纪中叶我国基本实现现代化的任务,卫生现代化是社会全面现代化的重要组成部分。病人满意度是卫生现代化的研究内容之一。对江苏省37所不同医院的3441名病人满意度进行了调查,通过统计分析,结果显示:江苏省医院服务综合满意度及病人对医生服务、护理服务、后勤服务和工作人员的服务态度的满意度均较高,进一步分析影响医院服务综合满意度的相关因素,医院服务综合满意度与是否知道所患疾病、是否想了解所患疾病、是否希望医务人员共同讨论治疗方案、对医生服务满意度和工作人员的服务态度之间有较大的联系。所以,为了提升医疗服务质量,使病人满意,医院工作人员必须尊重病人的权利,改善服务态度,同时,提高医务人员的医疗技术水平,以促进卫生现代化的实现。The Party Central Committee puts forward that the modernization wil l be basically realized in our country in the middle of this century.The realizati on of health modernization is one of the key.Parts for realizing the social over all modernization.The patient satisfaction is the content of the health mordern ization.We have inverstigated 3441 patients form thirty seven different hospita ls in Jiangsu.The result shows that the stisfactory degrees of the medical comp rehesive service,doctor service,nursing service,rear service,staff member se rvice attitude are high.We analyze the related factors affecting the medical co mprehesive serivice satisfactory degree futther.The main factors that related t he satisfaction degree are whether or not know the illness,whether or ont want to know the illness,whether or not hope the medical staff to discuss the treati ng plan together,satifactory degree towards the doctor,staff member service at titude.In order to relize the hospital mordernization,we must repect the patie nts'rights,improve the hospital service ider and enhance the medical technical level.

关 键 词：现代化 病人 卫生 重要组成部分 医院服务 服务态度 工作人员 医疗服务质量 医务人员 服务满意度 研究内容 统计分析 护理服务 后勤服务 治疗方案 技术水平 江苏省 党中央 综合 医生 疾病 社会 

分 类 号：R197.3[医药卫生—卫生事业管理]