试论网络实时参考咨询服务——兼述NSTL实时参考咨询系统的建设与服务  

On Virtual Real-time Reference Services-Establishment and Services of the Real-time Reference System of the National Science and Technology Library (NSTL)

作　　者：顾德南[1] 孟连生[2] 蔡志勇[3] 吕世炅[4] 

机构地区：[1]冶金工业信息标准研究院,北京100730 [2]中国科学院文献情报中心,北京100080 [3]中国化工信息中心,北京100029 [4]中国科学技术信息研究所,北京100038

出　　处：《图书情报工作》2005年第7期97-100,142,共5页Library and Information Service

摘　　要：介绍国内外网上实时咨询服务的发展情况,探讨网上实时咨询系统的服务功能和实时咨询员的素质要求;概述NSTL 开展网上实时咨询服务的指导思想和服务效果,对租用现成系统(如美国国会图书馆与OCLC合作开发的QuestionPoint系统) 与自行开发系统的优缺点进行比较。This paper introduces the development of virtual real-time reference service and analyzes the factors which influence the quality of this service. In addition, it summarizes the establishment of the virtual real-time reference service system of the National Science and Technology Library (NSTL) and analyzes its present service situation. Then advantages and disadvantages are discussed on hiring ready-made systems (such as the QuestionPoint System developed by Library of Congress and OCLC) and self-developed ones in this paper. Based on the comparison, the result shows that it is resonable for NSTL to develop a real-time reference system by themselves.

关 键 词：NSTL 实时咨询服务 实时咨询系统 网络参考咨询 

分 类 号：G252.6[文化科学—图书馆学]