也谈读者的满意度  

More Discussion on Reader’s Satisfaction Degree in Universities Libraries

作　　者：黄贞俍[1] 韦华倩[1] 韦成礼[1] 

机构地区：[1]广西大学图书馆,南宁530004

出　　处：《农业图书情报学刊》2006年第1期57-59,共3页Journal of Library and Information Sciences in Agriculture

摘　　要：阐述了高校图书馆读者的满意度定义,影响因子和满意度的测评方法。并从读者满意的感受实际出发,讨论了图书馆满意度指标的确定和影响满意度的因素,从而提出满意度是相对的,不满意才是绝对的,只有从不满意到满意的矛盾的对立统一,才能有所发现,有所改进,有所创新,有所发展。The paper has expounded the definitions of satisfaction degree, influence factors, and evaluation method in universities library. Based on this, the Authors also discussed the determination of satisfaction rate and influence factors of satisfaction. The paper point out： Satisfaction degree is relative while unsatisfaction is absolute. Only when unity of opposites in contradictions from unsatisfaction to satisfaction, can we have discovery, improvement, innovation and development.

关 键 词：图书馆 满意度 影响因子 测评 

分 类 号：G250[文化科学—图书馆学]