基于Kano模型的用户需求指标体系研究  

Research on Customer Requirements' Target System Based on Kano Model

作　　者：王霜[1] 殷国富[2] 何忠秀[1] 

机构地区：[1]西华大学,成都610039 [2]四川大学,成都610065

出　　处：《包装工程》2006年第4期209-210,213,共3页Packaging Engineering

基　　金：国家自然科学基金资助(50575153);西华大学两重建设项目资助(SBZD0501-3);西华大学人才培养课题(04226135)

摘　　要：用户需求是产品设计的源头,设计的目的是为了开发出满足用户需求的产品。本文基于产品的质量指标体系,用Kano模型对用户需求项目进行研究,分析消费者对产品在时间、质量、经济性、服务、社会性等方面的需求,制订了基于Kano模型的用户需求指标体系,为用户需求的知识获取、QFD方法应用及智能设计打下基础。Customer requirements axe origination of product design. Developing product to fulfill customer requirements is the purpose of design work. Research on customer requirements using Kano model was expanded based on product quality target system. Customer requirements on time, quality, economy, service, and sociality were analyzed. Then a customer requirements target system based on Kano model was established. It is a foundation of knowledge acquirement of customer requirements, QFD methodology, and intelligent design.

关 键 词：产品设计 用户需求 KANO模型 质量功能配置 

分 类 号：TB472[一般工业技术—工业设计] TB497