销售人员、安全服务人员、技术工人职业紧张常模及应用表研制  

Study on the occupational stress norm and it's application for the marketing group,public service/safety group and production laborer group

作　　者：杨新伟[1] 王治明[2] 金泰廙[1] 兰亚佳[2] 

机构地区：[1]复旦大学公共卫生学院,上海2000320 [2]四川大学华西公共卫生学院

出　　处：《卫生研究》2006年第5期594-598,共5页Journal of Hygiene Research

基　　金：国家自然科学基金资助项目(No.30500402)

摘　　要：目的研究销售人员、安全服务人员、技术工人职业紧张常模、应用图表、分级标准。方法采用职业紧张量表（OSI-R），对1370例常模样本进行研究，其中销售人员136例、安全服务人员331例、技术工人903例。结果首先，采用OSI-R量表分别研制了销售人员、安全服务人员、技术工人职业紧张常模；其次，在常模的基础上，分别研制了销售人员、安全服务人员、技术工人常模样本粗分转换为T分表。职业紧张程度分级：职业任务和紧张反应问卷中，T分≥70分者，为高度职业紧张、紧张反应；T分在60-69分者，为中度职业紧张、紧张反应；T分在40～59分者，为适度职业紧张和紧张反应；处于正常范围。T分〈40分者，为相对缺乏职业紧张和紧张反应。在应对资源问卷中，T分低于30分者，表明高度缺乏应对资源；T分在30～39分者，表明中度缺乏应对资源；T分在40-59分者，具有适度的应对资源，属于正常范围；T分〉60分者，表明有很强的应对资源。结论将职业紧张的模式结合销售人员、安全服务人员、技术工人职业紧张常模及应用表、图，分别针对不同个体主要紧张源，紧张反应、应对资源，采取有针对性的干预（组织、个体）措施，以降低销售人员、安全服务人员、技术工人职业紧张程度，保护和促进工作能力是职业卫生领域面临的重要任务之一。Objective A study of the occupational stress norm and it＇s application for the marketing group, public service/safety group and production laborer group. Methods In this study, cross-sectional study method is used, and a synthetic way of sorting and randomized sampling is adopted to deal with research targets（ 136 marketing group, 331 public service/safety group, 903 production laborer group）. Results Descriptive statistics for OSI-R scale scores for the marketing group, public service/safety group and production laborer group were modulated. Scale raw score to T-score conversion tables derived from the OSI-R normative sample for marketing group public service/safety group and production laborer group were established. OSI-R profile from for marketing group, public service/safety group and production laborer group were established. For the ORQ and PSQ scales, scores at or above 70 indicate a strong levels of maladaptive stress and strain. Score in the range of 60 to 69 suggest middle levels of maladaptive stress and strain. Score in the range of 40 to 59 indicate normal levels of stress and strain. Score below 40 indicate a relative absence of occupational stress and strain. For the PRQ scales, score below 30 indicate a significant lack of coping resources. Score in the range of 30 to 39 suggest middle deficits in coping resources. Score in the range of 40 to 59 indicate average coping resources. Scores at or above 60 indicate a strong levels of coping resources. Conclusion The authors combined subjective and objective environment match model of occupational stress. Different intervention measure should be take to reduce the occupational stress so as to improve the work ability.

关 键 词：销售人员 安全服务人员 技术工人 职业紧张 常模 

分 类 号：R131[医药卫生—劳动卫生]