客户关系管理(CRM)设计与研发  

Design and development of customer relationship management

作　　者：蹇玉清[1] 于张红[1] 闫忠文[1] 张海涛[2] 

机构地区：[1]河北科技师范学院计算机系 [2]河北科技师范学院网络中心,河北秦皇岛066004

出　　处：《长春工业大学学报》2006年第4期338-341,共4页Journal of Changchun University of Technology

摘　　要：客户关系管理系统(CRM)主要由Html,Jsp,Xml编写,对基于Java语言的Ofbiz框架进行了二次开发,并结合了Tomcat,Xml,Ant等技术。CRM提供了综合、销售、合同、决策、服务、权限等模块供公司内部使用,使经理能够随时了解公司人员的工作进度,并且根据报表制定进一步的工作计划;公司职员则可以了解自己的任务及工作进程;销售人员能够按时准确掌握客户的需要,采取相应的措施,在最大程度上使客户满意。The Customer Relationship Management（CRM） system is compiled with Html, J sp and Xml language, and the second development based on Ofbiz. The technologies such as Tomcat, Xml, Ant are combined in it. It offers the module of general, sale, contract, decision-making, service and popedom for the company, and let the manager know the process of each employee at any time, while the employee can know what to do the next. The salesman can precisely know the needs of the client, and makes the corresponding step and satisfy the client the most.

关 键 词：OFBIZ 客户关系管理 模块 

分 类 号：TP319[自动化与计算机技术—计算机软件与理论]