北京市综合性医院护士工作满意度及相关因素研究  

A study on the job satisfaction of nurses in general hospitals of Beijing

作　　者：周荣慧[1] 郭秀花[2] 马岩[3] 

机构地区：[1]清华大学第二附属医院,北京市100049 [2]首都医科大学公共卫生与家庭管理学院 [3]北京垂杨柳医院

出　　处：《中国护理管理》2007年第5期22-25,共4页Chinese Nursing Management

摘　　要：目的:了解北京市城区综合医院护士工作满意度的现状;分析影响护士工作满意度的相关因素;探讨提高护士工作满意度的有效措施。方法:采用分层整群抽样的方法对748名护士进行一般状况及洛克工作满意度调查。结果:①护士对晋升、报酬、领导、福利和规章制度的满意度明显低于美国常模;②区级医院护士晋升、上司、福利、认同感、沟通、工作性质的满意度低于市级医院护士;③规章制度、工作性质、沟通的满意度与低个人成就感相关,规章制度、同事、工作性质的工作满意度与倾听、上级、配偶的支持相关;④工作状况、情绪耗竭倦怠、其他人支持、上级支持、低个人成就感倦怠、值夜班次数、收入、工作要求、沟通培训、配偶支持、工龄等与护士工作满意度相关。讨论:①护士工作负荷大,待遇和工作满意度低;②护士自身与医院对专业知识学习重视程度不够;③护士在业内和社会获得的支持不足;④应给予区级医院护士群体更多关爱;⑤进行工作任务再设计,丰富护士工作内容。Objectives： To find out the job satisfaction status of nurses in general hospitals of Beijing,to analyze the factors influencing the job satisfaction of nurses; to explore the effective measures to improve the job satisfaction of nurses. Methods： A cluster sampling method was used based on three borough-leveled and three municipal-leveled general hospitals in Beijing and 748 nurses were selected as subjects. All nurses were measured by Maslach Burnout Inventory （MBI）,Locker Satisfaction Question-naire and Social Support Scale.Results：Ⅰ.The present job satisfaction of nurses in Beijing was lower than American nurses in these dimensions：promotion,salary,leading,material benefits,and laws and regulations.Ⅱ.Job satisfaction of nurses working in borough-leveled hospitals was lower than was that of nurses working in municipal-leveled hospitals in the dimension of promotion,superior,material benefits and acceptance,communication,and evaluation of job character.Ⅲ.There was a positive correlation between laws and regulations,job character,communication and lower personal accomplishment sense;listening,support from superior and spouse were positively correlated with laws and regulations,colleagues,and job character.Ⅳ.Other factors influencing the job satisfaction of nurses were：job situation,emotional exhaust,support form others and superior,lower personal accomplishment sense,night shift,salary,job requirements,training in communication skills,support from spouse,and work experience.Conclusion：Ⅰ.Over workload,lower job satisfaction are common phenomena among nurses.Ⅱ.Both nurses and administrators don＇s pay enough attention to the on-going professional study.Ⅲ.Occupational and social support of nurses is not enough.Ⅳ.Nurse working in borough-Ieveled hospitals should be given more attention to and more support.Ⅴ.Work contents should be redesigned to enrich the roles and functions of nurses.

关 键 词：工作满意度 职业倦怠 社会支持 调查分析 

分 类 号：R192.6[医药卫生—卫生事业管理]