国内外旅游企业员工满意度与忠诚度研究述评  

Commentary on Chinese and Foreign Studies of Employee Loyalty and Job Satisfaction in Tourism Enterprises

作　　者：田喜洲[1] 蒲勇健[2] 

机构地区：[1]重庆工商大学旅游学院,重庆400067 [2]重庆大学经济与工商管理学院,重庆400044

出　　处：《旅游科学》2007年第2期33-38,共6页Tourism Science

基　　金：教育部人文社会科学基金项目(02JA790062)

摘　　要：近年来,在以人为本管理理念的影响下,员工满意度与忠诚度的研究成果不断涌现,并对企业人力资源开发与管理产生了积极影响。本文以国内外相关研究成果为基础,对旅游企业员工满意度与忠诚度的研究历程、研究内容、研究方法及研究趋势进行回顾与述评,为该领域的研究向纵深处发展提供借鉴。Influenced by people-oriented managerial philosophy, a great number of researches have been done on employee job satisfaction and loyalty. And the results of these researches in turn have seen positive influences on human resources development and management in tourism businesses. Based on the existing literatures from both home and abroad, this paper reviewed various issues concerning researches on employee job satisfaction and loyalty in tourism enterprises including history, contents, methodology and trends. The authors hope that their research can be of help in pushing forward researches in this field.

关 键 词：旅游企业 员工满意度 员工忠诚度 研究述评 

分 类 号：F590.6[经济管理—旅游管理]