细节管理在临床护理管理中的应用研究  

Study on application of detail management in clinical nursing management

作　　者：黄竞竞[1] 于卫华[1] 李志菊[1] 戎敏之[1] 丁晓芹[1] 

机构地区：[1]合肥市第一人民医院护理部,230061

出　　处：《现代护理》2007年第01X期244-245,共2页Modern Nursing

摘　　要：目的探讨在临床护理管理中实施细节管理对护理工作产生的影响。方法比较22个临床科室实施细节管理前后,同期患者对护理工作的满意度、综合护理质量和护理差错、事故、投诉的发生率。结果实施细节管理后,综合护理质量得到提高,护理缺陷、投诉发生率明显减少,患者对临床护理工作的满意度提高1.7%~2.3%。结论细节管理在临床护理管理中的应用,可提高综合护理质量,减少护理缺陷、投诉的发生率,提高了患者对临床护理工作的满意度。Objective To explore the influence of implementing the detail management in the clinical nursing management. Methods The degree of patients,satisfaction to nurses,work, integrative nursing quality, nursing mistake, nursing accident and suing rate in the 22 clinical administrative offices in the same period before and after implementing the detail management were compared. Results After im- plementing the detail management, the integrative nursing quality was raised, the nursing flaw and the suing rate were reduced obviously. In addition, the patients＇ satisfaction degree to the clinical nursing work was changed from 1.7% to 2.3 %. Conclusions Application of detail management to clinical nurs- ing management can improve the integrative nursing quality, reduce nursing flaw and suing occurrence, and raise the degree of patients＇ .satisfaction to the clinical nursing work.

关 键 词：护理管理 细节管理 满意度 

分 类 号：R47[医药卫生—护理学]