高校图书馆“三方审核型”管理评价机制研究——以海南大学图书馆ISO质量管理体系为例  

On the Evalution Mechanism of the Third Auduting for Quality Management of Academic Library

作　　者：卢莉华[1] 钟哲辉[1] 安邦建[1] 

机构地区：[1]海南大学图书馆质量管理办公室Calis海南省中心,海口570228

出　　处：《图书情报知识》2007年第6期54-56,共3页Documentation,Information & Knowledge

基　　金：海南省教育厅高校科研资助项目(Hjsk200713)

摘　　要：高校图书馆ISO9000质量管理的实质是建立质量管理体系,以读者满意为关注焦点。本文认为,高校图书馆要根据本馆的特点和实际情况,选择合适的质量管理体系标准,建立起自身的质量管理体系,从而促使高校图书馆思考如何真正发挥质量管理的作用和如何做出最优的质量决策。海南大学图书馆自2004年8月启动ISO9000族质量管理体系,建立起"三方审核型"管理评价机制,提高了读者对图书馆信息服务工作的满意程度,并使质量目标与质量服务不断提高。ISO9000 quality management system focuses on the satisfaction for readers and plays an important role on the academic library ＆ information service. It should choose suitable standard to set up its own quality management system according to its own characteristics and reality. Library quality management belongs to management appraise mechanism with three parties auditing. Since August 2004, the library of Hainan University has adopted ISO9000 family quality management system, and its goals of quality have been rising. Now, it works hard to realize its overall quality goal to be the lead of domestic same academic libraries ＆ quality service in main service items.

关 键 词：TQM 质量管理体系 内部审核 管理评审 外部审核 

分 类 号：G251[文化科学—图书馆学]