改善非技术因素缺陷 提高病人满意度  

Improves the non-technical factor to enhance the patient satisfaction

作　　者：杨苏华[1] 楼斌[1] 杜筱蓓[1] 

机构地区：[1]浙江省绍兴市人民医院,绍兴市东街路61号312000

出　　处：《中国医院》2007年第12期73-74,共2页Chinese Hospitals

摘　　要：一直以来,医疗质量是医疗机构和患者共同关注的话题,医疗质量是赢得病人信赖的首要因素。医疗质量中包括医疗技术因素和非医疗技术因素,在专业性较强的医疗服务行业中,非技术因素在病人满意度中有着越来越重要的影响。因此,根据目前非技术因素中的缺陷,提出改善措施,提高医疗质量和病人满意度。Medical quality was a common topic attended by medical institute and patients. Medical quality was the most important factor for patient selection Medical quality included in non technical factor and technical factor, non technical factor became more and more important in patient satisfaction. According to the management defects of non- technical factor, suggestions were presented to improve medical quality patient satisfaction.

关 键 词：医疗质量 非技术因素 病人满意度 

分 类 号：R743.3[医药卫生—神经病学与精神病学]