电子公共服务环境影响因素及影响规律分析  

Analysis of Environment Factors and Their Impact on Electronic Public Service

作　　者：胡广伟[1] 仲伟俊[2] 梅姝娥[2] 

机构地区：[1]南京大学信息管理系,南京210093 [2]东南大学经济管理学院,南京210096

出　　处：《情报学报》2008年第1期116-126,共11页Journal of the China Society for Scientific and Technical Information

基　　金：国家自然科学基金资助项目（70171025/G0110）、江苏省信息产业厅项目（20050415）资助.

摘　　要：随着电子公共服务应用的深入，政府管理者越来越关心哪些因素对电子公共服务水平存在影响、影响规律如何及如何利用这些规律来有效地提高电子公共服务水平等。本文以我国地方政府电子公共服务建设水平为研究对象，首先构建了地方政府电子公共服务建设水平影响因素的分析框架，该框架包括内部环境与外部环境两方面。然后采用问卷调查获取了我国地方政府电子公共服务水平的数据，结合政府行政环境数据，应用因子分析、聚类分析、单因素方差分析等方法对电子公共服务环境影响因素进行了论证与分析。进一步，文章深入讨论了环境影响因素对电子公共服务水平的影响规律。分析结果为政府部门进行电子公共服务建设决策提供了科学依据。With the development of electronic public service deployment, the impact factors and their impact on the level of electronic public service get more and more attention from government IT decision makers and public stakeholders. And especially, how to use these rules to heighten the level of electronic public service is emphasized. Firstly, the study constructs an analytic framework of Chinese local government electronic public service, which includes government inner environment factors and outer environment factors. Then, the data which evaluates Chinese local government electronic public service is obtained by questionnaire and statistic annuls. Mterwards, the study explores the impact factors of electronic public service and the compact degree between them using the methods of Factor Analysis, Cluster Analysis and One-Way ANOVA analysis, etc. Furthermore, the study analysis the impact rules of environment impact factors on electronic public service.

关 键 词：电子政务 电子公共服务 行政环境 影响因子 

分 类 号：D63[政治法律—政治学] X820.3[政治法律—中外政治制度]