从物流客户关系管理的角度谈建设工程合同纠纷处理  

Logistics Customer Relationship Management from the Perspective of Construction Contract Disputes

作　　者：曾桂香[1] 丁晓玲[1] 

机构地区：[1]濮阳职业技术学院

出　　处：《中国市场》2008年第28期40-41,共2页China Market

摘　　要：客户关系管理是一种新经济背景下的管理理念,其核心是以客户满意度为目标的协同管理思想,旨在改善企业与客户之间关系的新型管理机制。在建设工程合同中,由于对质量、工期、报酬等关键性的条款的约定存在瑕疵或盲点,导致合同履行无法进行,因此而产生纠纷,尽管合同法赋予了当事人在履行合同过程中享有包括抗辨权、代位权和撤销权在内的权力,但是"经官"并不是产生纠纷以后最有效的武器,从物流客户关系管理的角度来看建筑工程合同纠纷处理有独到之处。Customer relationship management is a new economic context of the management concept, the core of customer satisfaction as the goal of the collaborative management thinking, aimed at improving business and customer relationship between the new management mechanisms. In construction contracts, because of the quality and construction period, remuneration and other key provisions of the agreement there flaw or blind spots, leading to the contract can not be carried out, and disputes, although contract law gives the parties in the course of the performance of the contract to include anti-defences, and the subrogation right, the right to revoke the power, but the ＂official＂ after the disputes are not the most effective weapons, logistics customer relationship management from the perspective of the coming year construction contract disputes are unique.

关 键 词：客户关系管理 建设工程合同 瑕疵 抗辨权 债务人 

分 类 号：F253[经济管理—国民经济] F284