护士情绪劳动与情绪智力的相关性分析  

Analysis of the correlation between emotional labor and emotional intelligence of nurses

作　　者：王慧[1] 杨敏[2] 高伟[2] 王朝霞[1] 

机构地区：[1]山东大学护理学院,济南250012 [2]山东大学齐鲁医院

出　　处：《中国实用护理杂志（下旬版）》2008年第9期71-73,共3页Chinese Journal of Practical Nursing

摘　　要：目的调查护士情绪劳动表现策略与情绪智力现状，并探讨两者之间的相互关系。方法采用情绪工作问卷（ELS）及情绪智力量表（EIS）对341名护士进行调查，并对结果进行分析。结果在情绪劳动方面，护士倾向于运用自然表现，而较少运用表面表现策略；护士理解、调控情绪能力较强（P〈0．01），感知情绪能力较弱（P〈0．01）；情绪智力对自然表现和深层表现具有较高的预测力（P〈0．01），而与表面表现无显著关联（P〉0．05）。结论护士的情绪智力与情绪劳动不同表现策略之间的相关性不同，提高护士的情绪智力水平可以增加自然表现和深层表现的运用。Objective To investigate the manifestation strategies of emotional labor and current status of emotional intelligence,further to discuss their correlation. Methods Investigation was carried out in 341 nurses by emotional labor scale（ELS） and emotional intelligence scale（EIS） and the results underwent analysis. Results In the aspect of emotional labor, nurses preferred natural manifestation instead of surface manifestation strategy.Nurses had strong ability of understanding and emotional control （P 〈 0.01 ） but weak perceptual emotional ability（P 〈 0.01 ）. Emotional intelligence had higher predictive power for natural and inner presentation（P 〈 0.01 ）,but was no related with surface manifestation（P 〉 0.05 ）. Conclusions Different correlation existed between various manifestation strategies of emotional labor and emotional intel- ligence.Improvement of emotional intelligence can facilitate the application of natural manifestation and inner presentation.

关 键 词：护士 情绪劳动 情绪智力 

分 类 号：R395.6[哲学宗教—心理学] R473.72[医药卫生—医学心理学]