基于监理价值与顾客期望值的监理企业核心竞争力分析  

CORE COMPETITIVENESS PONDER IN OVERSEEING WORTH AND CUSTOMER EXPECTATIONS

作　　者：黄子春[1] 张武廷[2] 

机构地区：[1]西安建筑科技大学,西安750055 [2]青岛理工大学,山东青岛266033

出　　处：《建筑技术开发》2008年第10期98-100,共3页Building Technology Development

摘　　要：从研究监理价值与顾客期望值内涵出发,探讨了监理价值与顾客期望值之间的关系,在此基础上,提出监理企业核心竞争力的建设和管理应围绕着顾客期望值而展开,目的是最大限度真正满足顾客的期望,为企业构筑自身的核心竞争力提供新的途径。This article on the overseeing worth and customer expectations of meaning, of overseeing worth and customer expectations of the relationship between, on the basis of this, by the overseeing enterprise＇s core competitiveness of the construction and management should be centered on customer expectations and start to maximize truly meet customer expectations for enterprises to build their own core competitiveness to provide new channels.

关 键 词：监理价值 顾客期望值 核心竞争力 

分 类 号：TU71[建筑科学—建筑技术科学]