护士情绪工作能力对职业倦怠的影响研究  

Effect of emotional labor on professional burnout of nurses

作　　者：骆宏[1] 孙庆龄[2] 顾利慧[2] 

机构地区：[1]杭州市第三人民医院,浙江理工大学心理研究所,310009 [2]杭州市第三人民医院

出　　处：《中华护理杂志》2008年第11期969-971,共3页Chinese Journal of Nursing

基　　金：2008年浙江省医药卫生科学研究基金资助(项目编号:2008B151)

摘　　要：目的研究护士情绪工作能力与职业倦怠的相关性。方法采用情绪工作能力量表及职业倦怠量表对杭州某综合性医院的150名护士进行问卷调查,探讨两者之间的相关性。结果发放问卷150份,回收有效问卷124份,回收率为82.67%。护士情绪工作能力的3个因子:表层扮演、深层扮演及情绪表达要求与职业倦怠的情感耗竭、去人格化和个人成就感3个因子均显著相关,且前者对后者有预测作用。结论建议重视护士的情绪工作能力,特别要重视低护龄护士深层扮演能力的培养。Objective To explore the effect of emotional labor on professional burnout of nurses. Methods The Emotional Labor Scale and Chinese version of Maslach Burnout Inventory （MBI） were used to survey 150 nurses in one general hospital of Hangzhou. Results There were significant correlation between the factors of emotional labor and job burnout. The surface acting,deep acting and emotional display requirements of emotional labor＇s three factors can predict the latter. Conclusion Nurse＇s emotional labor should be paid more attention to,especially deep acting training on nurses with less work age.

关 键 词：护士 情绪 临床工作能力 厌倦 职业性 

分 类 号：R47[医药卫生—护理学]