医务人员不同言行对患者就医情绪的影响  

Influences of words and deeds from medical personnel on the patients＇ emotion

作　　者：林素英[1] 高镇松[1] 陈小志[1] 刘玲娜[1] 

机构地区：[1]汕头市第四人民医院,广东·汕头515021

出　　处：《临床心身疾病杂志》2009年第1期36-37,共2页Journal of Clinical Psychosomatic Diseases

摘　　要：目的探讨医务人员不同言行对患者就医情绪的影响。方法随机抽取2007年1月～2008年1月来我院就医的400名患者，采用自编问卷进行调查分析。结果90％以上的医务人员具有良好的言行，使患者产生安全、信任、温暖、亲切等正情情绪；10％的医务人员有不良言行，导致患者产生失望、怀疑、紧张不安、反感、愤怒等负性情绪。结论在医疗活动中，医务人员应重视言行修养，激发患者就医的正性情绪。Objective To explore the effects of words and deeds from medical personnel on the patients＇ mood. Methods Totally 400 patients from January 2007 to January 2008 were randomly investigated with self-designed inventory. Results More than 90% medical personnel had better words and deeds, which gave patients more positive mood such as feeling of safety, trust, warmth and kindness. Which less 10% medical personnel had bad words and deeds, which gave patients more negative mood such as feeling of hopeless, doubts, nervous antipathy and anger. Conclusion Attention should be paid to medical personnel＇s words and deeds to stimulate patients＇ positive treatnient-seeking emotion.

关 键 词：医务人员 医疗服务 语言行为 就医情绪 依从性 

分 类 号：R192[医药卫生—卫生事业管理]