柔性管理在门诊管理中的实践与体会  

Flexibility Management in Out-patient Clinic Management:Practice and Experience

作　　者：郝瑞生[1] 林美雄[1] 张文[1] 刘红丽[1] 孟文霞[1] 倪美兰[1] 

机构地区：[1]武警总医院门诊部,北京100039

出　　处：《中国卫生质量管理》2009年第3期27-30,共4页Chinese Health Quality Management

摘　　要：柔性管理以"人性化"为标志,强调跳跃和变化、速度和反应、灵敏与弹性,是企业应对"稳定和变化"的新方略。根据门诊管理中的特点和难点,通过借用企业"柔性管理"理念,在门诊管理实践中取得了一定成效。A key issue for flexibility management is humanistic service, which emphasized diversity, speed, reaction, sensitiveness and flexibility ; it is a new strategy for enterprise to cope with ＂stabilization and change＂. Based on the characteristics of and difficulties in out -patient clinic management, we used ＂flexibility management＂ conception in enterprise to get effectiveness in practice of out - patient clinic management.

关 键 词：柔性管理 门诊管理 人性化服务 

分 类 号：R197.32[医药卫生—卫生事业管理] R192[医药卫生—公共卫生与预防医学]