某院后勤社会化服务的顾客满意度研究  

Study on Customer Satisfaction of Socializing Logistics Service Quality in a Hospital

作　　者：肖平[1] 刘颜[1] 田怀谷[1] 尹新华[1] 潘琼[1] 蔡志明[1] 

机构地区：[1]北京大学深圳医院,广东深圳518036

出　　处：《中国卫生质量管理》2009年第3期46-50,共5页Chinese Health Quality Management

基　　金：深圳市卫生经济学会资助

摘　　要：利用现场调查和统计学分析方法,对顾客满意度得分进行分析,旨在建立一套后勤社会化服务质量的顾客满意度指标体系,为国有医院实施全方位后勤社会化服务质量的监督与管理提供考核工具。Using field experimental investigation and statistical analysis, the scores data of monthly socializing logistics service quality from customer satisfaction are collected and analyzed for last six years. The purpose was to establish an index system of social logistics service quality feedback from customer satisfaction, and provided assessment tool in supervision and management of the service quality during all social logistics in station - owned hospital.

关 键 词：后勤社会化 服务 顾客满意度 

分 类 号：R197.32[医药卫生—卫生事业管理] R746[医药卫生—公共卫生与预防医学]