大型综合性医院普通门诊预约流程体会  

Experience on out-patient appointment process in large general hospital

作　　者：陈尉华[1] 王坚[1] 虞涛[1] 王晓燕[1] 陆斌杰[1] 孙凯[1] 江燕[1] 甘宁[1] 陆琼[1] 黄翼然[1] 

机构地区：[1]上海交通大学医学院附属仁济医院

出　　处：《中国医院》2009年第9期12-14,共3页Chinese Hospitals

基　　金：上海市教委课题(09YS110);上海申康医院发展中心课题(SHDC2008602)

摘　　要：在门诊建立预约制度,是服务模式的重大变革,其目的是优化门诊流程的各个环节,减少病人就诊停留的时间,以达到科学的、人性化的管理。我们通过在泌尿科开展普通门诊预约服务,制定出符合医院的门诊流程,从而实现以病人为中心的服务模式,方便患者就诊。Out-patient appointment system is an important part of medical service model transformation to optimize out-patient service process anti reduce waiting time for scientific and human orient management. Out-patient appointment system has been developed in Urology Department in Renji Hospital, out-patient service process matching hospital situations has been designed to facilitate patient treatment.

关 键 词：门诊预约流程 综合性医院 

分 类 号：R197.3[医药卫生—卫生事业管理] R197.32[医药卫生—公共卫生与预防医学]