论酒店管理须把握的八对关系  

The Eight Pairs of Relationships in the Hotel Management

作　　者：王大悟[1] 郑世卿[1] 

机构地区：[1]上海社会科学院旅游研究中心,上海200020

出　　处：《旅游论坛》2009年第5期726-730,共5页Tourism Forum

摘　　要：酒店管理实践中管理者必须正确把握的八对关系,涉及管理决策、组织结构、企业文化等酒店管理的各个环节。每对关系的两个方面都相互交织、相互融合,并在不同时空、对不同对象、处于不同的市场环境,关系中的某一方面会有所侧重或突出。酒店管理者必须对这八对关系进行深度思考和正确把握,才能使管理系统高效而和谐地运转。This paper analyzes eight pairs of relationships in the hotel management,including management decision,organizational structure,corporate culture and so forth.These relationships are interactive and converging each other.One aspect of each relationship could be emphasized or highlighted in different times for different targets in different market environment.Hotel managers should perceive these relationgships deeply and handle flexiblely to meet the change of market demand and inner circumstance of hotel.

关 键 词：酒店管理 经营绩效 关系 

分 类 号：F719[经济管理—产业经济]