连锁物流能力与服务质量构成要素及关系研究  

Research on the components and relations of chain store logistics capability and logistics service quality

作　　者：许良[1] 俞明南[1] 

机构地区：[1]大连理工大学管理学院,辽宁大连116024

出　　处：《科技与管理》2009年第6期60-63,共4页Science-Technology and Management

摘　　要：连锁物流服务质量对于连锁经营至关重要,在回顾国内外有关文献的基础上,针对我国连锁物流的现状及存在的问题,提出了连锁物流能力的概念及构成要素、连锁物流能力对连锁物流服务质量的作用关系概念模型,为连锁物流服务质量的提升指明了方向,同时也为进一步在中国的实证研究奠定了基础。Logistics service quality of chain stores is vital to chain stores＇ operations. Through reviewing the domestic and foreign literature,we put forward concept and components of chain store logistics capability. We develop a model to study the relationship between chain store logistics capability and logistics service quality, based on the status quo and existing problems in Chinese chain store logistics. It not only clearly shows the directions to promote logistics service quality in chain stores, but also lays the foundation for future empirical research on the model in China.

关 键 词：物流能力 连锁物流 物流服务质量 供应链物流能力 

分 类 号：F069.9[经济管理—政治经济学]