服务备件物流绩效:基于管理技术影响的实证分析  

Service Parts Logistics Performance:An Empirical Study Based on the Impact of Management Techniques

作　　者：戴勇[1] 

机构地区：[1]华东师范大学商学院,上海200241

出　　处：《经济管理》2010年第2期152-158,共7页Business and Management Journal ( BMJ )

摘　　要：本文以长三角装备制造企业为对象,对服务备件的绩效与管理技术运用的关系进行实证研究,将备件技术水平分为预测技术、库存共享、管理系统以及逆向物流,将绩效分为经济效益和服务水平,研究结果表明,备件管理技术水平的四个要素对服务备件物流绩效的经济效益和服务水平均有不同程度的显著正向影响。Objected to equipment manufacturers in Yangtze River Delta, the relationship between service parts logistics performance and management technology is researched. The management techniques can be divided into four factors as forecasting, inventory, management systems and reverse logistics and the service parts logistics performance can also be calculated as economic performance and service level. The empirical study results show that there is important effect of four facets of management technology level on the service parts logistics performance.

关 键 词：服务备件物流 绩效 库存 预测 管理系统 逆向物流 

分 类 号：F270.7[经济管理—企业管理]