基于AHP的供电企业服务策略效果评价  

Evaluation on the Service Strategy for Power Supplying Enterprises Based on AHP

作　　者：曾鸣[1] 梁周[1] 居勇[1] 田廓[1] 

机构地区：[1]华北电力大学能源与电力经济咨询中心,北京102206

出　　处：《技术经济与管理研究》2010年第2期8-11,共4页Journal of Technical Economics & Management

基　　金：国家自然科学基金资助项目(70671041)

摘　　要：为了在电力市场条件下,能够及时调整掌握供电企业服务策略,满足客户需要,必须对供电企业服务策略效果进行有效的评价,通过建立符合供电企业特征的服务策略效果评价指标体系,利用层次分析法和线性加权法相结合的数学方法,对供电企业服务策略的实施效果进行评价。最后,以某供电公司作为实证对象,实证分析结果表明该方法能够综合考虑影响供电企业服务效果的因素,可以得到科学的定量化的评价结果。In the electric market, in order to meet the need of electricity customs and to change the service strategy of power supplying enterprises, an effective evaluation on the service strategy of power supplying enterprises must be made. First, an evaluation index system with the characteristic of power supplying enterprises is established, and then the analysis hierarchy process and the linear weighting method are introduced to give an evaluation on the service strategy. At last, it worked with a certain power company, and the result shows this method is scientific, comprehensive and effective.

关 键 词：供电企业 服务策略 层次分析法 效果评价 

分 类 号：F224.0[经济管理—国民经济]