业务运行质量实时定量评价  

Study on real-time quantitative evaluation of service operating quality

作　　者：张成[1,2] 廖建新[1,2] 王纯[1,2] 倪萍[1,2] 

机构地区：[1]北京邮电大学网络与交换国家重点实验室,北京100876 [2]东信北邮信息技术有限公司,北京100083

出　　处：《吉林大学学报（工学版）》2010年第2期586-591,共6页Journal of Jilin University:Engineering and Technology Edition

基　　金：国家杰出青年科学基金项目(60525110);'973'国家重点基础研究发展规划项目(2007CB307100;2007CB307103);新世纪优秀人才支持计划项目(NCET-04-0111);电子信息产业发展基金项目

摘　　要：为有效监控新业务服务质量,提出了业务运行质量的概念,给出了业务运行质量评价指标的选取原则和方法。在KPI(Key performance indicator)/KQI(Key quality indicator)概念体系的基础上,设计了业务运行质量指标体系,提出了与具体业务无关的通用的业务运行质量实时定量评价模型,该模型有较好的扩展性。基于多因素权重设置的思想给出了模型的关键算法,该算法具有多项式复杂度。理论分析和实际案例表明,采用该模型及算法可以有效提高业务网络的监控效率。To effectively monitor the quality of new services,a concept of service operating quality is proposed.The principle and method to collect the indicators of service operating quality are analyzed.An indicator hierarchy of service operating quality is given,which is based on Key Performance Indicator（KPI）/Key Quality Indicator（KQI）concepts of TeleManagement Forum（TMF）.A general service-independent real-time quantitative evaluation model is developed,which has good extensibility.The key algorithm for the model based on multifactor weight policy is also given,which has polynomial time complexity.Theoretical analysis and case study show that the proposed model and algorithm can monitor the service network more effectively and efficiently.

关 键 词：通信技术 业务服务质量 业务运行质量 评价模型 增值业务 KPI KQI 

分 类 号：TN915.07[电子电信—通信与信息系统]