基于J2EE的保险呼叫中心系统设计与实现  

The Design and Implementation of Insurance Call Center System Based on J2EE

作　　者：印润远[1] 杨理[1] 

机构地区：[1]上海海洋大学信息学院,上海201306

出　　处：《微计算机信息》2010年第9期46-48,共3页Control & Automation

摘　　要：本文探讨了基于J2EE的呼叫中心系统的设计架构,对系统的组成结构以及软件设计模式进行了分析,并在此基础上,剖析了J2EE开发平台,对目前流行的开源框架WebWork、Spring、Hibernate进行分析,结合保险行业实际特点,采用MVC标准三层体系结构设计模式,设计并实现基于WSH整合框架的J2EE轻量级开发平台与CTI,IVR,PBX服务器集成的呼叫中心系统。This paper discuss call center system design framework base on J2EE, the structure of the system components and software design patterns are analyzed, and on this basis, analysis the J2EE development platform, and the current popular open-source framework WebWork, Spring, Hibernate, With the actual characteristics of the insurance industry, using MVC standard three-tier architecture design patterns, design and implement based on WSH the framework of the integration of lightweight J2EE development platform and CTI, IVR, PBX server integrated call center system.

关 键 词：呼叫中心 J2EE WEBWORK SPRING HIBERNATE 

分 类 号：TP273.5[自动化与计算机技术—检测技术与自动化装置]