基于WebService的客户服务系统研究  

Research and Implementation of Customer-service System Based on Webservice

作　　者：韩耀坤[1] 

机构地区：[1]包头轻工职业技术学院,内蒙古包头014035

出　　处：《机电产品开发与创新》2010年第2期111-113,共3页Development & Innovation of Machinery & Electrical Products

摘　　要：首先分析了客户服务系统在CRM中的重要地位及传统客户服务支持系统存在的局限性,然后提出并详细介绍了基于WebService客户服务支持系统体系结构。根据客户服务系统的功能和特点,利用Facade设计模式来架构应用服务器,以Web服务组件实现业务外观层,并提供XML形式的数据服务和远程Web调用。基于WebService的客户服务系统,具有优越的重用性、可维护性和可扩展性。This paper analyzes that customer-service system takes on an important role in CRM, and discusses the localizations of traditional customer-service system. After the features of WebService are briefly introduced, customer-service system based on Webservice is given. Based on the functions and features of customer-service system, application layer is built by Facade design pattern. XML-formatted data service is offered and remote Web APIS are supplied by the system. customer-service system based on Webservice, is reuseful, easilymaintained and well-extended.

关 键 词：客户服务系统 WEB服务 Facade设计模式 XML技术 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]