一定服务质量下供应链下游售后服务可获性研究  

Service Availability of Networked after Sales Service in Backward Position of Supply Chain Under a certain quality of Service

作　　者：方叶祥[1] 曹冬梅[2] 阮渊鹏[3] 李东波[1] 

机构地区：[1]南京理工大学机械工程学院,江苏南京210004 [2]钟山职业技术学院机电与汽车工程系,江苏南京210049 [3]天津大学管理学院工业工程系,天津300072

出　　处：《工业工程与管理》2010年第2期8-11,21,共5页Industrial Engineering and Management

基　　金：国家自然科学基金资助项目(70801036)

摘　　要：研究了在服务调度时,网点处于三种状态,讨论了与通常网络可靠性建模的不同点,采用三态系统来表达网点特定服务事件的概率。建立了多队列服务调度模型,按照M/M/m/m/FCFS服务模式讨论网点服务概率。按照事件发生的条件概率,求得了在小于T时间内,在该调度模式下服务可获性公式,讨论了改进途径。The nodes has three states when the service is scheduled.it is different from the usual reliability model.The three-state system is used to express the probability of certain event.Multi-queue service scheduling model is established.The probability of network services is discussed according to the mode of the /M/m/m/FCFS.According to Conditions probability of the incident,the obtained service formula in less than T period is give under such scheduling mode.at last the improved ways is discussed.

关 键 词：供应链 售后服务 服务质量 服务可获性 

分 类 号：F252.21[经济管理—国民经济]