基于层次分析法对水利工程建设监理项目顾客满意度的评价  

Discussion about the evaluation of the customer satisfaction to the project supervision in the water conservancy construction based on the AHP

作　　者：李延芳[1] 杨顺坡[2] 武佳枚[1] 

机构地区：[1]山东省水利科学研究院,济南250013 [2]济南市勘察测绘研究院,济南250013

出　　处：《经济研究导刊》2010年第11期187-189,共3页Economic Research Guide

摘　　要：运用层次分析法建立了水利工程建设监理顾客满意度评价模型,并结合实例说明了具体应用。结果表明该模型是可行的,对水利工程建设监理顾客满意度评价和服务改进具有很好的参考价值。AHP projects construction supervision established customer satisfaction evaluation model, illustrated with examples of specific applications. The results show that the model is feasible, on the water project construction supervision services to improve customer satis- faction rating and has a good reference value.

关 键 词：水利工程建设监理 顾客满意度 层次分析法 

分 类 号：F287.7[经济管理—国民经济]