双向沟通原理在门诊管理中的应用  

The Application of the Two-way Communication Theory in the Management of the Outpatients Department in Hospital

作　　者：肖燕[1] 徐军玲[2] 朱艳萍[1] 韩丹丹[2] 

机构地区：[1]湖北省肿瘤医院门诊部,湖北武汉430079 [2]华中师范大学管理学院,湖北武汉430079

出　　处：《中国医院管理》2010年第4期52-53,共2页Chinese Hospital Management

摘　　要：介绍了双向沟通的由来及在门诊管理中应用的理论基础,阐述了医院门诊管理中开展双向沟通的实施步骤,以湖北省肿瘤医院的门诊医患面对面双向沟通活动为实例说明了双向沟通应用于门诊管理中取得的成效,并分析了实践中需注意的几个要点。Firstly, the origin of the two-way communication and the steps of its application in the outpatient management has been introduced in the essay. Then the performance of its application in the outpatient management has been illustrated by taking the case of outpatients department of Hubei Cancer Hospital. Finally, the main points need to be especially concerned in practice have been analyzed in detail.

关 键 词：双向沟通 门诊管理 应用 

分 类 号：R197.3[医药卫生—卫生事业管理]