河南省电力客户应急服务系统功能简介  

Introduction of power customer emergency service system function in Henan

作　　者：刘发展[1] 张巍[1] 杨保灿[2] 易振宇[1] 

机构地区：[1]郑州供电公司,郑州450006 [2]河南省电力公司,郑州460052

出　　处：《电力需求侧管理》2010年第3期61-63,共3页Power Demand Side Management

摘　　要：介绍了电力客户应急服务系统实现的原理、过程和功能,通过对跨部门、跨专业的客户信息资源交叉共享,并借助短信平台部分功能与地理信息系统,实现对电力客户信息的立体化管理与展示,扩展供电企业服务半径,实现突发事件的"快速响应"理念,以提高公司的整体优质服务水平。The paper introduces implementation principle, process and function of power customer emergency service system. It achieved three-dimensional management and display through cross-sectoral, cross-professional customer information cross sharing and part of the short message platform functions with geographic information system. It expands the service radius of power supply companies and realizes ＇quick response＇ concept at unexpected occasions in order to improve the overall high quality service standards of companies.

关 键 词：故障分析判断 应急服务 系统架构 应用 

分 类 号：F407.61[经济管理—产业经济] TM769[电气工程—电力系统及自动化]