基于QoE的无线网络WAP业务质量评价研究  

A QoE Based Evaluation of Service Quality on WAP in Wireless Network

作　　者：杜煜[1] 鲍泓[1] 

机构地区：[1]北京联合大学信息学院,北京100101

出　　处：《北京联合大学学报》2010年第2期78-81,85,共5页Journal of Beijing Union University

基　　金：北京市教委人才强教深化计划学术创新团队项目(PHR200907120);北京市教委面上项目(KM201011417001)资助

摘　　要：面向业务的管理集中在业务的质量而不是网络的性能。基于业务质量客户感知的评价在业务运维过程中扮演着重要的角色。有效的业务质量评价可以帮助服务提供商增加客户的满意度。提出了三层的业务质量评价结构,详细分析了QoE要素和QoS指标的提取过程,讨论了基于模糊层次分析法的评价算法及其在WAP业务质量评价的应用。实验结果表明带有较大权重的QoS指标对提高客户满意度具有较大的影响。Service oriented management is focused on service quality rather than network performance.Evaluation based on customer perception of service quality is playing a very important role in service supporting and management.Effective evaluation of service quality can help Service Provider to increase Customer Satisfaction.A threelayer evaluation architecture is proposed and a detailed analysis of QoE factors and the extraction of QoS parameters is made.Evaluation algorithm based on fuzzy analytic hierarchy process is discussed and applied in the WAP service.The experiment demonstrates that the QoS parameters with the greater weight should be focused on the improvement of customer perception.

关 键 词：感知质量 客户满意度 模糊层次分析法 WAP 

分 类 号：TN92[电子电信—通信与信息系统]