一项具有人性化的挂号制度——对五年来预约挂号的评述  

A Patient-oriented Registration System:Comments on the Registration by Appointment after Its Five-year Operation

作　　者：赵健[1] 孟涛[1] 任萍[1] 王忠臣[1] 

机构地区：[1]大连医科大学附属第二医院患者服务部,辽宁大连116027

出　　处：《医学与哲学（A）》2010年第7期51-52,共2页Medicine & Philosophy:Humanistic & Social Medicine Edition

摘　　要：为探讨建立有预约挂号体系的因素,对本院2005年8月以来共计19628例的预约量进行回顾分析,全部预约患者进行网上、电话、现场三种预约形式的挂号,按规范化要求制定预约计划。采用E门诊的系统管理,按预约挂号功能,人工服务、统计功能、计费功能进行全方位的管理。通过E门诊系统控制。提高服务质量,建立行之有效的预约挂号系统,提高了患者满意度,促进了医患关系的和谐。In order to establish an effective registration system of appointment, from august 2005,19,628 patients, appointment registered by internet, telephone or presence, were registered analyzed. As an extensive management system, E-clinic include appointment registration, manned service, statistical function, and billing function. On the base of E--clinic and appropriate propagandize, appointment registration improve the quality of service and establish effective harmonious relation between doctors and patients with more satisfaction.

关 键 词：预约挂号 管理 医患关系 

分 类 号：R197[医药卫生—卫生事业管理]