基于JSP的客户关系管理系统的分析与设计  

Analysis and Design of Based on JSP of Customer Relationship Management System

作　　者：郭爽[1] 

机构地区：[1]邢台学院,邢台054001

出　　处：《价值工程》2010年第20期146-147,共2页Value Engineering

摘　　要：客户关系管理系统是一款B/S架构的网络应用系统,有助于企业对客户进行管理,提高企业效益的目的。本文对客户关系管理系统的需求分析,用例设计,数据库设计和系统实施进行了详细阐述。The customer relationship management system is a section of the network＇s application systems, and promotes the customer management, to make full use of and improve efficiency and working quality and improve enterprise benefit purpose. In this paper, the needs analysis, use case design, database design and implementation of the system are to be lined in detail.

关 键 词：客户关系管理 用例分析 数据库设计 

分 类 号：TP31[自动化与计算机技术—计算机软件与理论]