基于平衡记分卡的企业绩效评价软件系统的构建及实证研究  

Empirical Study on the Performance Evaluation System of Enterprises Based on Balanced Score Card

作　　者：单国旗[1] 沈枫[1] 

机构地区：[1]广东药学院,广东广州510006

出　　处：《科技管理研究》2010年第16期243-246,共4页Science and Technology Management Research

基　　金：广东省科技计划项目 "广东省医药连锁企业绩效监测模型设计与开发的研究"(2007B030803004)

摘　　要：针对企业绩效评价中的指标确立和合理量化等难点,为使企业能方便快捷地进行自主绩效评价,在平衡记分卡的基础上,立足于客户、内部流程、学习与成长及财务四方面,利用模糊综合评价法这一数学工具,构建了企业绩效评价软件系统,并以医药连锁企业的绩效评价为例进行实证分析。研究结果表明基于平衡记分卡的企业绩效评价软件系统不仅大大提高绩效评价的合理性和准确性,而且能为企业的经营管理与决策提供重要的参考作用。In order to solve the problem of index establishment and quantification in the performance evaluation of the enterprises and let the enterprises carry out performance evaluation easily,the paper carries out the research.On the basis of balanced scorecard principles and fuzzy comprehensive evaluation method,focusing on customer,internal business process,learning and growth and financial,the research designs the software of performance evaluation of the enterprises.The study uses the software to evaluate the performance of chain drugstores as a case study.The results show that the balanced scorecard-based performance evaluation software of the enterprises greatly increases the reasonableness and accuracy of performance evaluation,which will help the management of the enterprises greatly.

关 键 词：平衡记分卡 绩效评价软件 模糊综合分析法 

分 类 号：F272.5[经济管理—企业管理]