酒店员工知识共享对服务创新的影响研究  

Study on the Impact of Hotel Employees’ Knowledge-sharing on Service Innovation

作　　者：许春晓[1] 邹剑[1] 

机构地区：[1]湖南师范大学旅游学院,湖南长沙410081

出　　处：《旅游学刊》2010年第11期66-72,共7页Tourism Tribune

基　　金：国家社科基金(10BGL009)资助~~

摘　　要：随着知识经济时代的到来,酒店为推动服务创新,越来越强调知识共享。本文以长沙市高星级酒店为例,研究知识共享对服务创新的影响,发现利他主义和利益追求动机对知识共享行为有正向影响,利他主义的影响较强,利益追求的影响较弱;知识共享行为对创新环境优化、员工创新意识、员工创新表现均有强烈正向影响,对员工创新意识的影响最强,对员工创新行为的影响次之,对创新环境优化的影响较弱。With the advent of knowledge economy era,knowledge-sharing is more and more emphasized in hotels to promote service innovation.The paper,taking high star-rated hotels in Changsha for an example,studies the impact of knowledge-sharing on service innovation and finds that altruism and motivation of interest pursuit have positive impact on knowledge-sharing behavior,in which the impact of altruism is stronger while the impact of interest pursuit is weaker.And knowledge-sharing behavior has significantly positive impact on the improvement of innovative environment,employees ’ awareness for innovation and their innovation performance and exerts strongest impact on employees’awareness for innovation,followed by their innovative behavior.However,the impact on the improvement of innovative environment is the weakest.

关 键 词：酒店 知识共享 服务创新 

分 类 号：F719[经济管理—产业经济]