药房窗口服务中的医患沟通技巧  

Doctor-patient Communication Skills in Pharmacy Window Service

作　　者：徐昀[1] 张晓乐[1] 

机构地区：[1]北京大学第三医院药剂科,北京100191

出　　处：《中国卫生质量管理》2010年第6期70-71,共2页Chinese Health Quality Management

摘　　要：医患交流作为人际交流在医学领域的特殊体现,在提高患者治疗依从性等方面具有重要意义。结合实践经验,就门诊药房窗口服务中的医患沟通技巧进行了总结,认为理解是情感交流的基础,同时应掌握语言交流技巧和非语言交流技巧。As a special interpersonal communication in the medical field, the doctor - patient communication is playing an important role in improving patients＂ compliance. Combining years of practical experience, we summarized the doctor - patient communication skills in the outpatient pharmacy window service. To achieve good communication with patients, the pharmacists should pay attention to study and master the skills consciously.

关 键 词：药房 医患沟通 沟通技巧 

分 类 号：R395.1[哲学宗教—心理学]