神华宁夏煤业集团客户关系管理系统中短信平台的设计  

Design of Short Message Platform in Customer Relationship Management System of Shenhua Ningxia Coal Industry Group

作　　者：李文峰[1] 张晓辉[1] 徐克强 杨建翔[1] 薛颖轶[1] 

机构地区：[1]西安科技大学通信与信息工程学院 [2]西安终南信息技术有限公司,陕西西安710054

出　　处：《工矿自动化》2010年第12期7-11,共5页Journal Of Mine Automation

基　　金：陕西省教育厅科学技术研究计划(07JC11);西安市应用材料创新基金(XA-AM-200813);国家科技部科技型中小企业技术创新基金(09C26226115674);西安市科技创新支撑计划(CY1008)

摘　　要：根据神华宁夏煤业集团客户关系管理系统的要求,设计了一种具有B/S架构、Web访问与管理功能的短信平台;给出了以GSM短信模块为核心的该短信平台的硬件结构,以及由用户表示层、业务逻辑层、数据处理层和网络接入层构成的该短信平台的软件体系,介绍了该短信平台的应用功能及短信接口、PDU编码、AT命令控制和数据库等关键技术的实现。实际应用表明,该短信平台在神华宁夏煤业集团客户关系管理系统中运行良好,短信的实时性和准确性均符合要求,提升了客户关系管理系统的运营效率。A short message platform with B/S framework,functions of Web access and management was designed according to requirements of customer relationship management system of Shenhua Ningxia Coal Industry Group,and hardware structure which took GSM short message module as core and software system composed by user expression layer,business logic layer,data processing layer and network accessing layer of the short message platform were given.Application functions of the short message platform and implementation of key technologies of short message interface,PDU coding,AT command control and database were introduced too.The actual application showed that the short message platform runs well in customer relationship management system of Shenhua Ningxia Coal Industry Group and performances of real-time and accuracy of short message meet the requirements,which promotes operation efficiency of customer relationship management system.

关 键 词：煤矿 客户关系管理 短信平台 WEB GSM短信模块 

分 类 号：TD672[矿业工程—矿山机电]