基于医疗投诉的医疗安全监测指标探索  

Patient safety monitoring indicators based on medical complaints

作　　者：王乙红[1] 贾宏亮[1] 吕军[2] 徐艳[2] 张军[1] 杨光华[1] 刘文青[1] 丛晶[1] 徐天强[1] 杨波[1] 梁庆宇[1] 陈刚[1] 

机构地区：[1]上海市卫生局卫生监督所,200031 [2]复旦大学公共卫生学院

出　　处：《中华医院管理杂志》2010年第12期907-910,共4页Chinese Journal of Hospital Administration

基　　金：上海市卫生局科研基金资助项目（2007158）;上海市共卫生三年行动计划项目（3.10.5.2）

摘　　要：目的构建以投诉信息为切入点的医疗安全监控信息收集指标。方法运用文献评阅、专家咨询论证方法，建立医疗投诉基本信息收集和监测指标体系，并通过试点运行，对监测指标进行修正和完善。结果从5个维度建立医疗投诉监测指标总体框架，构建“患方投诉事由”和“医方原因分析”等8个一级指标和20个二级指标所形成的指标体系。结论基于医疗投诉的医疗安全监测指标具有科学性和可行性，能有效监测医疗安全不良事件。Objective To build the indicators system to collect patient safety monitoring information, focusing on medical complaints. Methods With such methods as literature review and expert advice, building the system for medical complaints collection and monitoring. Such indicators are modified and improved in pilot operations. Results The framework of the medical complaint monitoring indicators system is built in five dimensions, comprising 8 grade-1 indicators including patient complaint causes and hospital cause analysis, and 20 grade-2 indicators Conclusion These indicators are scientific and operable to detect adverse patient safety events.

关 键 词：医疗安全 医疗投诉 监测指标 系统构建 

分 类 号：R197[医药卫生—卫生事业管理]